Frequently Asked Questions
If you are considering reaching out to us, we understand you may have many questions. Below are answers to some of the most common inquiries to help you feel more informed and prepared.
What services do you offer?
We provide emergency shelter, crisis aid, support services, and educational programs for victims of domestic violence. Click here to read more about our services.
How do I get to the shelter?
For safety reasons, our shelter's location is confidential. If you are accepted into shelter an Advocate will assist you in coordinating transportation for your arrival. Everyone who comes into shelter has to be escorted by law enforcement for safety reasons.
Can I bring my children?
Yes, our shelter is equipped to accommodate children. We have a Child Advocate who helps coordinate school enrollment, school transportation, and support services for both parents and children.
Is there a cost for your services?
No, all of our services are free of charge.
What should I expect when I arrive at the shelter?
Upon arrival, you will be welcomed by our staff who will provide you with a safe and comfortable space. You will receive an orientation to familiarize you with the shelter and the services available to you. We will work with you to create a personalized safety and support plan.
How long can I stay at the shelter?
The length of stay varies based on individual needs. Our staff will work with you to determine the best timeline and support for your situation.
Does the shelter provide transportation during my stay?
Transportation may be provided for you, but it is arranged based on staff availability, funding availability, and basis of request. You can work with an Advocate to develop a transportation plan for your shelter stay.
Can I receive support even if I don’t need shelter?
Yes, we offer non-residential and advocacy services, including court support and local assessments, through our satellite offices. We serve nearly 3,000 victims annually with various support programs. Click here to read more.
How do I qualify for emergency shelter?
Give us a call at our 24/7 crisis line: 1-800-928-1183, and one of our shelter advocates will assess your eligibility. If you do not qualify for our emergency shelter, we will help you determine if you qualify for a different service that meets your needs.
What can I bring with me to the shelter?
You can bring personal items such as important documents (ID, birth certificates, etc.), medications, and a week's worth of clothing. If you have children, bring their essentials as well. Don’t worry if you can’t bring everything; we can provide many necessities such as bed linens, towels, and personal care items.
Do you offer child care?
No, we do not provide child care onsite, but we can provide appropriate referrals as needed. We do offer opportunities for Advocate-led child groups and organized trips throughout the year. Please note that we are required by state law to report any signs of child abuse we observe to ensure the safety and well-being of all children in our care.
What if I don't have time to collect my personal items when fleeing from my abuser?
Your safety is the most important priority. If you are unable to bring personal items, do not worry. We can provide many necessities, including clothing, toiletries, and other essentials, once you arrive at the shelter. Additionally, we will assist you in obtaining new documents such as ID, birth certificates, and other important paperwork.
Do I have to file a police report or protective order to come into the shelter?
No, you do not need to file a police report or obtain a protective order to enter our shelter.
Will my stay at the shelter be confidential?
Absolutely. Your privacy and safety are our top priorities. All information about you and your stay is kept strictly confidential.
Can I bring my animal with me to the shelter?
Yes, we allow emotional support animals and service animals at our shelter. However, there are limitations and documentation requirements. Please call our crisis line and speak with an Advocate to learn more.
How do I contact you in an emergency?
If you are in immediate danger, please call 911. For other emergencies related to domestic violence, you can reach our 24/7 crisis line at 1-800-928-1183.
